File a Compliment or Complaint for the MDSP Licensing Division
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If you've encountered a business or individual regulated by the Maryland Department of State Police (MDSP) Licensing Division—including security guard agencies, firearm dealers, and qualified handgun instructors—you have the option to provide feedback. This includes commending excellent service or reporting concerns about misconduct.
Submit a complaint or compliment
The Licensing Division is committed to conducting fair, unbiased, and expedient investigations into any complaints concerning these businesses and their personnel. Maryland citizens can feel confident that matters of concern will be addressed in the appropriate manner.
Please use the Compliment And Complaint Submission Form - PDF to submit complaints and compliments.
If you’re submitting a complaint, make sure to check the “complaints” box and fill out section IV. Complaints received are assigned to an investigator who will review the complaint and contact you in a timely manner.
You can check the status of your complaint as long as you have the case number and the complainant’s last name.
If you witness or have concerns about any agency or licensee acting in a manner that is dangerous or life threatening, please dial 911 or contact your local police or MDSP installation.
Tell us how we’re doing
Maryland State Police Licensing Division personnel are always striving to serve our customers better by improving customer service on our website, telephone services, and email bulletins.
Please take the time to provide your input by completing the Maryland State Police Questionnaire to help us improve our services.
Questions?
If you have questions about the Compliment And Complaint Submission form or submitting a complaint by phone or email, contact
1111 Reisterstown Road
Pikesville, Maryland 21208
Phone: 410-653-4500
Email: [email protected]